Orders for in-stock merchandise are generally shipped within 5-7 business days of the receipt of your order (or the receipt of payment, if using Paypal). Some items are built to order, meaning there is no in stock item available. It it understood that scheduling in the shop will determine the shipping date as your item is entered into the schedule.  

We will supply you with tracking information for your package once it has shipped. Customers who placed their order with an account may also login to check their order status.

International Orders
We will accept international orders by phone, prepaid and payment must clear the bank prior to shipment.

We aim to make your shopping experience with us worry-free, convenient, and fun. Above all else, we want you to be satisfied with your purchase from us. If you are dissatisfied for any reason with your purchase from MAHopkins.Com, items purchased from us are easily returned within 15 days of receiving the item by contacting our Returns Department. These items must be in new condition with original packaging and accessories.

All returns must be accompanied by a Return Merchandise Authorization (RMA) number.

We cannot accept returns of certain items, including:

• Any item that is returned more than 30 days after delivery.
• Any custom made item. This includes items that are stained with your selections.
• Any item that is damaged due to improper return packaging.

If you received a damaged or defective item, the item may be returned to us with an RMA within 15 days for a full refund of the item purchase price. If you desire a replacement item, it will be shipped for free (via the original shipping method you selected, and provided the replacement item is in stock) within 7 to 14 business days business days of the receipt of your return.

If the return is a result of our error (if you received an incorrect item), we will refund you the cost of shipping you paid on the item. If you desire a replacement item, it will be shipped for free (via the original shipping method you selected, and provided the replacement item is in stock) within 5 to 7 business days of the receipt of your return.

How to Return Items
All returns must be accompanied by a Return Merchandise Authorization (RMA) number, which must be written clearly on the outside of the box. Packages received without a valid RMA on them are ineligible for refund and will not be accepted. RMA’s must be requested within 15 days of the receipt of shipment.

You can pack and send your return to us in just a few simple steps.

1. Contact our Returns Department for an RMA and shipping label.
2. Pack the items securely in a box. You can use the box the items arrived in or another box, if you prefer.
3. Affix the shipping label to the outside of the box. In large lettering, write your RMA number clearly on the outside of the box (not on the shipping label).
4. Leave the package for your mail carrier to pick up.

Please note that return mailing labels obtained from our Returns Department are valid for domestic returns only. In addition, if you use a mailing label provided by our Returns Department and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund.

Refunds
We can process returns and refunds only for items purchased from MAHopkins.Com and returned with an RMA issued by our Returns Department.

Please do not send us items without an RMA, as we do not issue refunds for nonqualifying items and will not accept packages without a valid RMA on the outside. We do not issue refunds for any items returned more than 15 days after delivery.

We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund. If you used a gift certificate to pay for all or part of an item you want to return, that part of your refund will be credited to your account for use on a future purchase. Please note, the original expiration date will still apply.

Should you return an order that was placed using a promotional certificate, you will not be refunded for the amount of the certificate, as these discounts were deducted from the original purchase amount. Any unexpired promotional funds used on the order would, however, be returned to your account for use toward future purchases.

Contacting the Returns Department

• By phone: 1 (770) 657-3336
• By e-mail: rma@mahopkins.com


• Please be sure to include:
  • your order number
  • the billing name and address used when placing the order
  • the name of the item you wish to return
  • the reason for the return
  • a phone number where you can be reached (optional)
    
• We attempt to respond to all RMA requests within the same business day, however, it may take up to 7 business days to process an RMA request during high volume sales periods.
  
• When you receive your RMA number, you will be provided with a return shipping label. Package your return item carefully, and be sure to include all original packaging, accessories, and documentation, and being sure to write your RMA number on the outside of the package. We will not issue refunds on items that are returned to us improperly packaged, or that are returned incomplete. Returns must be postmarked within 15 days of receipt of the initial shipment to receive a refund.

MAHopkins.Com reserves the right to amend or change its order policies from time to time. All policies in effect at the time an order is placed apply, regardless of subsequent policy changes.